Cancellation & Returns Policy of Sigma Squad:

Cancellations:

If you would like to cancel your order before it has been dispatched from our fulfilment centre, please write to us on WhatsApp at +919607520002 with your order details. We will cancel the order without any extra fees, and you should receive the refund in your Sigma Swag Wallet only within 7 days of acceptance of the order cancellation.

If the order has been dispatched and you do not want to receive the same, kindly inform our team on WhatsApp at +919607520002 and refuse to take delivery. We will initiate a refund in the form of store credit within 7 days of acceptance of the cancellation request after deducting to and from shipping charges

Returns / Replacements:

If you are not satisfied with a product that you have purchased on the Sigma Swag website, you have the option to raise a return/replacement request within 15 days of delivery of the product.

Procedure:

You can either request a replacement unit or return the product and get your money back. To raise return/replacement requests, kindly WhatsApp +919607520002 along with a genuine reason for the return/replacement request. Please note that we may ask for photos or videos of the product to approve your request. So, kindly take photos/record videos while unboxing the order.

Please ensure that the product is returned with its original packing, box (if any), bill, and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your store wallet.

Please note that for both returns and replacements, there will be a cancellation fee of ₹75 and actual two-way shipping charges will be applicable for return & fee of ₹120 will be applicable for replacement.

Please note that the Sigma Swag exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds, and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us at support@Sigma Swag.in. In most cases, you will be expected to return the product by courier at your cost to an address in India.

PLEASE KINDLY MAKE SURE TO TAKE THE UNBOXING VIDEO WHENEVER THE ORDER GETS DELIVERED (It helps in case of any discrepancy, like item lost, duplicate product received, wrong product received, or issue related to Product). Refunds in such cases are only possible if the unboxing video of the parcel delivered is available.

Refunds:

Refunds will only be given in the form of store credit (Sigma Swag Wallet) or discount coupons of agreed refund value.